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FAQ
After we receive your booking enquiry, you
get a detail offer about availability,
total costs and the cancellation policies for the requested period. Booking
Engine was operated by IDo24.Com
How do I know that reservation I made
is confirmed?
When you have completed filled all information of the reservation process, an
instant on-screen confirmation will appear. It will show your reservation
details as well as your booking number.
We advise you to print it out. Within a couple of hours, you will receive a
confirmation email containing more information such as the hotel’s contact
details.
I had booked a
hotel but I did not receive a confirmation by email. What do I have to do?
The most common reason for not getting a confirmation email is incorrect email
address. please double check your email address before finalizing your
reservation. We also have noticed that in some cases our confirmation email may
send in your spam folder. If you didn’t receive your confirmation email after
you have made a booking, please send an email with your booking number and
details to booking@ido24.com
or Call Reservation centre +662-664-0893, Fax +662-664-0894
Cancellation the Reservation?
If you have to cancel
a reservation, please do it as early as possible by email or Fax. Deposits are
usually non-refundable unless other notice.
Given that you entered a valid email address,
you will receive an answer within a few hours. However, due to different time
zones and weekends, this can be delay by up to 24-48 hours in some cases more
info about Cancel Policy
Click Here.
Credit Cards
and Payments
After the reservation confirmed by IDo24.Com you will be asked for the payments
and deposit to secured your hotel room reservation. The deposit is usually
between 10-30%. The balance to
be paid either direct at the hotel or 2 weeks before arrival. This depends on
seasonal policies
by the hotels and all these details you will receive in our email response.
Why does IDo24.Com
need my credit card details?
In general your credit card details are only required for payment or deposit
for hotel in case you do not arrive or cancel too late. This might result in a
no-show charge. You will pay for your stay and confirmation.
What types of
credit card can I use to make payment and deposit the reservation?
MasterCard, Visa and American Express are accepted
I do not have a
credit card. Can I still book a room?
Unfortunately all hotels require a credit card to guarantee a reservation. We
are not able to process any reservation without a credit card.
For any deposit, you will receive an
electronic payment receipt. In case a balance payment is requested 2 weeks
before arrival, you will also receive an exchange voucher to be shown when
check-in.
IDo24.Com and other associated websites are
only a provider for information and communication and not responsible for any
services of the resort. Especially if the resort confirms with help of IDo24.Com,
we pass it to you by email, but IDo24.Com is never responsible for a
confirmation issued
by the hotel or their services.
No claims of recourse can be assert to
IDo24.Com and associated websites/partners.
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